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general conditions


Organizing agency: PAPA-LÉGUAS – Viagens & Turismo Lda. / 09ºWest
Private company with share capital, based in Rua Conde de Sabugosa, 3F, 1700-115 Lisbon; social capital 99.759,60€; held under license nº 7236 enrolled at Conservatória do Registo Comercial de Lisboa; legal entity number 504163590, Charter number 953/1998.
The trips presented on this website are valid according to the dates and prices mentioned, unless otherwise indicated.
The general conditions of participation in one of our programmes are complemented by the specific conditions of participation included in the programme of each trip.
 

 
1. ENROLMENT:
1.1. To enrol in one of our programmes, the Client must fill in an enrolment form available online, or send it to us duly completed and signed. The payment of 30% of the total amount of the programme must accompany the enrolment form.
1.2. When a Client enrols, he:
 1.2.1. Assumes the obligation of knowing and accepting the general conditions of participation, as well as the specific conditions of participation included in the programme he’s enrolling in, where the services provided shall be outlined in detail;
 1.2.2. Asserts that he has the physical and psychological conditions necessary for the programme he’s enrolling in, assumes the responsibility and accepts the possibility of taking the risks that are a part of the programme of his trip.
1.3. The organizing agency can group in pairs, by gender and by order of enrolment those clients that sign up individually for the same trip; if the number of participants turns out to be an odd one, the individual who remains alone will have to pay an individual supplement.
1.4. The Client is obliged to pay the remainder of the total price of the programme (70%) up to 45 days before the date scheduled for departure. If the enrolment takes place 45 days, or less, before the departure date, the total price of the programme has to be paid upon registration. In this case, enrolment will be conditioned until confirmation can be obtained from all the service suppliers involved in the specific programme.
1.5. The organizing agency reserves the right to cancel any enrolment in case payment is not made according to the above mentioned rules. The Client will then be responsible for all expenses and charges indicated in number 9.
 
2. DOCUMENTS:
2.1. The Client must hold valid documents, such as passport, visa and travel insurance.
2.2. The organizing agency cannot take any responsibility if a Client is refused a visa or entrance in Portugal. The Client must take full responsibility should one of these situations occur, and he will be liable in terms of costs, according to the rules established in case of withdrawal from the trip as indicated in number 9.
 
3. LIABILITY:
3.1. The responsibility of the organizing agency of the trips included in this programme is covered by an insurance of liability provided by the insurance company TRANQUILIDADE and a bank guarantee provided by TOTTA, according to current legislation.
 
4. PRICES:
4.1. The prices presented in this programme are based, among other factors, upon the costs of the services indicated on this webpage and possible publications in different formats issued by this agency, which means that prices are subject to alterations that may result from variations in fuel prices and transportation, housing and meals, guide services and taxes. The prices of the trips include VAT (Value Added Tax).
4.2. Travel insurance is not included in the price; however, it is compulsory and it has to be arranged by the Client. It is valid only during the trip.
4.3. If the Client wishes accommodation on a single room, and such is possible, there is an added value that varies according to the trip and, in each trip, to the category of the rooms available. These values will be displayed in all the elements of the trip the Client is booking. If this value is not on display, it will be communicated to the Client via phone or email.
4.4. Should an alteration occur regarding the price of the trip, the Client will be immediately informed and, within the established deadline, he can choose to accept the alteration or cancel his enrolment, according to the terms defined in number 8.
 
5. ALTERATIONS:
5.1. If a Client has signed up for a trip and then wishes to alter his enrolment for a different trip, or the same trip departing on a different date, in case that alteration is possible, he will have to pay a supplement to cover alteration charges, with a minimum value of €50. However, if this alteration occurs within 21 days, or less, of the departure date, or if the service suppliers for the trip do not accept it, the Client will be subject to the expenses and charges defined in number 9.
5.2. As long as there are valid reasons that justify such measures, the organizing agency may alter the order of the events in the programme, departure schedules and hotels (within the same category). In this case, the Client will not have the right to any reimbursement or refund.
 
6. REFUNDS:
6.1. If the Client decides not to use all the services that were a part of the programme, he will not be entitled to a refund.
6.2. If any of the services programmed for the trip cannot be provided for reasons that are not of the responsibility of the organizing agency, and if there is no possibility of replacing these services with something similar, the Client has the right to a refund that makes up for the difference between the price of the programmed services and those effectively provided.
 
7. ENROLMENT CESSION:
7.1. The Client is allowed to cede his enrolment to another individual that fulfils all the conditions required for the specific trip, as long as the organizing agency is informed at least 21 days before the date scheduled for departure and the different service providers of the trip agree with the replacement. If these conditions are not met, it will be deliberated that the Client has withdrawn from the trip, according to the terms indicated in number 1.1.
7.2. The transferor and the assignee will be jointly responsible for the payment of the price of the trip and any additional expenses.
 
8. INABILITY TO COMPLY:
8.1. If the organizing agency, for reasons that are beyond its control, cannot provide one of the essential services included in the programme of the chosen trip, the Client will have the right to cancel his enrolment and be immediately offered a full refund, or he may choose to alter the choice of service or trip, with an equivalent price.
8.2. If for any reason beyond the agency’s control a trip has to be cancelled, the Client can choose between getting a full refund and changing his enrolment to another trip of the same price.
8.3. If the Client chooses a new trip that has a lower price, he will be given a refund of the remaining amount.
8.4. If the agency cannot grant the minimum number of participants defined in the trip’s programme, it can choose:
8.4.1. To proceed with the completion of the trip with a reduced number of participants, upon payment of an additional amount as indicated in number 4.4;
8.4.2. To cancel the trip at least 21 days before the date scheduled for departure, offering the Client a full refund of all amounts paid, without any liability on the part of the agency for this cancellation.
 
9. WITHDRAWALS:
If the client withdraws from the contract prior to commencement of the journey or if he doesn’t take the trip, he will have to pay all the expenses that his enrolment and subsequent cancellation imply, and a surplus amount of up to 15% of the price of the trip. The Client will be refunded the difference between the amount already paid and the above mentioned costs.
9.1. Delays and Cancellations
If the Client does not show up on the day, time and place indicated for the beginning of the journey, this situation will be considered as:
9.1.1. Delay – in case the agency has been notified, the Client will be regrouped with the other participants and pay for the costs involved. No refund will be due by the agency for services not used by the Client.
9.1.2. Cancellation – in case the agency has not been contacted via phone or email and informed of the reason why the Client did not show up, no refund will be offered by the agency.
 
10. COMPLAINTS:
10.1. The agency will only accept written complaints that are presented to the office responsible for the enrolment and payment of the trip, within a period not exceeding 20 days after the end of the service provided. These complaints, according to the directive of the European Council, will only be considered if they have also been presented to the service suppliers (hotels, guides, local agents, etc.) during the course of the trip and, in this case, documents that confirm the occurrence will have to be provided by the Client.
10.2. Should any conflict emerge from this contract, it will be settled by the Judicial Court of the district of Lisbon, with expressed waiver of any other. For all other issues not regulated by these General Conditions of Participation, Portuguese Law shall be applied.